FAQs

Frequently Asked Questions (FAQs)

1. General Questions

Q1: What is Trimbakam?

Trimbakam is an online store offering a wide range of spiritual and lifestyle products, including Spiritual Murtis, Japmala, Mantra PDFs, Spiritual Wall Paintings, Nepali Rudraksha, Appliances, and more.

Q2: How can I contact Trimbakam for assistance?

You can reach us via:
📧 Email: support@trimbakam.com
📞 Phone: 022 69710961
📲 Social Media: Instagram | Facebook

2. Orders & Payments

Q3: What payment methods do you accept?

We accept the following payment methods:
✔️ Online Payments – UPI, Debit/Credit Cards, Net Banking, and Wallets
✔️ Cash on Delivery (COD) – Available with mandatory verification

Q4: How do I know if my order is confirmed?

Once your order is placed, you will receive a confirmation email or SMS. COD orders require verification via call or WhatsApp before dispatch.

Q5: Can I cancel my order?

Yes, you can cancel your order within 24 hours of placing it or before it is dispatched. Once shipped, cancellations are not allowed. Frequent cancellations may result in account blocking.

3. Shipping & Delivery

Q6: How long does shipping take?

Orders are processed within 1 to 2 business days.
Delivery takes 3 to 5 business days, depending on your location.
COD orders may take an additional 1 to 2 days due to verification.

Q7: Do you offer international shipping?

Currently, we do not offer international shipping.

Q8: How can I track my order?

Once your order is shipped, you will receive a tracking link via email/SMS.

4. Returns, Refunds & Exchanges

Q9: What is your return policy?

We offer a 5-day return policy from the date of delivery.
An unboxing video is compulsory for return approval.

Q10: How do I request a return or exchange?

To request a return or exchange, email us at support@trimbakam.com with your order details and an unboxing video.

Q11: When will I receive my refund?

Refunds are processed after product inspection and will reflect in your bank account within 7 to 15 working days.

Q12: Do you charge for exchanges?

Yes, for exchanges, a flat shipping charge of ₹49 applies.

5. Other Queries

Q13: Are all products on Trimbakam authentic?

Yes, we ensure that all our products are 100% authentic and high quality, sourced from trusted vendors.

Q14: How can I stay updated on new products and offers?

Q15: I have a different query. How can I get help?

For any other inquiries, feel free to email us at support@trimbakam.com or call 022 69710961 during business hours.